Customer Service

A little wisdom about the way we work…

Our approach to business and serving our clients is founded upon four simple -- but fundamental -- ideas:

Honest business practices – We maintain high ethical standards and promise that when you buy our animals, fleece or finished products, you know exactly what you’re getting. Nothing is ever hidden, we never sell you anything you don’t need and we always work to give you the best possible product.
Meticulous pasture management – Alpacas are only as good as the grass you feed them. That’s why we spent months researching the very best grasses for our farm and are committed to meticulous pasture management. We continually look for ways to improve our farm and are willing to try new ideas.
Careful herd management – We use a range of measurement tools – from weights and body scores to fleece histograms and skin biopsies -- on every animal we own. That way we have a deep understanding of each animal’s health, bloodline, fleece and much more. We maintain careful records so we have solid documentation on every animal that we can share with prospective buyers.
Quiet quality – We’re not about being showy, over promising or hype. What we are about is quietly creating quality every day in everything we do.